Return policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our return policy below to understand the conditions and process for returning items.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.

Timeframe for Returns

You have 30 days from the date you received your item to request a return. If this period has passed, we unfortunately cannot accept your return.

How to Initiate a Return

To start the return process, please send an email to ihjxanvwee@iubridge.com. In your email, please include your order number and the reason for the return. Please note: You must email us to obtain the return address and further instructions. Returns sent without prior authorization or to an incorrect address may not be processed.

Refund Processing

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 7 days, depending on your card issuer's policies.

If you have any questions about our return policy, please do not hesitate to contact us at ihjxanvwee@iubridge.com.